Frequently Asked Questions
Everything you need to know about our gear and your order.
What is the Scars Lifetime Guarantee?
We stand by our products for life. If there is a defect in workmanship or materials, or if you wear your gear out through heavy use, we will repair or replace it at no cost.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. Expedited options are available at checkout for those who need their gear ready for an upcoming challenge.
Can I return or exchange my ruck if it doesn't fit?
Yes, we offer a 30-day return policy for items in new, unwashed condition with original tags attached. Returns are easy via our online portal.
Are GORUCK weights compatible with other backpacks?
Our Ruck Plates are specifically designed to fit the internal plate pockets of GORUCK rucksacks for optimal weight distribution, but they can be used in most standard fitness packs.
Do you offer military or first responder discounts?
Yes, we are proud to support those who serve. We offer a dedicated discount for military members, veterans, first responders, and teachers through GovX verification.
How do I clean my GORUCK gear?
We recommend hand washing your gear in a tub with cold water and mild detergent. Hang to dry away from direct sunlight to preserve the integrity of the Cordura fabric.